Chillout Ice Lounge Dubai

Chillout Ice Lounge, located in the Times Square Center on Sheikh Zayed Road, Dubai, is the first ice lounge in the Middle East, offering a unique sub-zero experience since its inception in June 2007 . Spanning 2,400 square feet, the lounge maintains a chilly -6°C, featuring intricate ice sculptures, illuminated interiors, and a blend of ice, glass, and steel architecture that creates a mesmerizing ambiance .

Upon arrival, guests are provided with thermal gear, including hooded parkas, gloves, and shoes, to ensure comfort in the cold environment. A buffer zone at 5°C allows visitors to acclimatize before entering the main lounge . The lounge is renowned for being the first in the world to serve hot food and beverages in such a cold setting, offering a menu that includes hot soups, sandwiches, barbecues, juices, cappuccinos, teas, desserts, and mocktails .

Chillout Ice Lounge is an ideal destination for families, tourists, and those seeking a novel experience in Dubai. It also serves as a venue for events, photoshoots, and birthday parties, providing special packages and decorations for such occasions .

Operating hours are from 10:00 AM to 10:00 PM from Saturday to Wednesday, and extended to midnight on Thursday and Friday. Admission is AED 70 for adults and AED 35 for children, with each visitor receiving a complimentary welcome drink .

Policy Overview: At BookMyBooking.com, Attractions/Activities booking is subject to a stringent non-refundable cancellation policy designed to maintain the availability of attractions/activities while ensuring effective management of slots. This policy encompasses various booking scenarios. We encourage you to carefully review the cancellation terms applicable to your chosen booking type:

1. Standalone Activity Tickets:

• Non-Refundable Booking: Once a booking for a standalone activity ticket is confirmed, it cannot be cancelled or changed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.

2. Activity Ticket with Shared Transfer:
   • Non-Refundable Booking: Bookings that include activity tickets along with shared transfers are non-refundable once confirmed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.
3. Activity Ticket with Private Transfer:

• Non-Refundable Activity Ticket: The activity ticket component is non-refundable once booked.
• Cancellable Private Transfer:
  • Cancellation Notice Required: If you need to cancel the private transfer, you must do so at least 48 hours before the scheduled activity.
  • Refund Details: Cancellations made within this timeframe are eligible for a full refund of the private transfer charges, after the deduction of applicable taxes, service charges, and payment gateway fees.

4. No Changes Allowed: Bookings are final and cannot be modified. This includes changes to the date, time, or number of participants.
5. No-Shows: Failure to attend the activity at the scheduled time and location will result in the forfeiture of the booking without any refund or credit.
6. Service Provider and BMB Cancellations: If an activity or transfer (whether it’s a private or shared transfer booked as part of a bundled service) is cancelled by the service provider or BookMyBooking.com, or due to unforeseen circumstances (e.g., weather conditions, safety concerns or any avoidable things), we will offer an alternative date or activity of equal value. If no suitable alternative is available, a credit voucher may be issued at the discretion of BookMyBooking.com.

 

Policy Acceptance: By booking an activity or transfer through BookMyBooking.com, customers acknowledge and agree to this cancellation policy. This policy is clearly stated during the booking process and must be accepted to complete any reservations.

 

Additional Agreement: By agreeing to this cancellation policy, you also accept the Terms and Conditions for Attractions or Activities as outlined on our website. Please review these terms in detail at BookMyBooking.com Terms and Conditions to ensure you fully understand the provisions that govern your bookings.

 

Contact Information: For any inquiries or further clarification regarding this policy, please contact our customer support team at contact@bookmybooking.com.